It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by emailing From February 15, 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.

The complaints submitted will be answered within 3 days from the date of receipt.

No washing guarantee is given. Problems that arise after washing are your own responsibility.

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